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| − | Something bothering you about the eclipse.org infrastructure? Something not running right? Please read these FAQ's before contacting webmaster@eclipse.org.
| + | THIS PAGE HAS MOVED TO: https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/Webmaster_FAQ |
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| − | == Getting the news, reading the mail ==
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| − | '''Q. Where do I request a username and password to read the newsgroups and mailing list archives?'''
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| − | A. Complete [http://dev.eclipse.org/newsManager/newsRequestForm.html this form] and a username and password will be emailed to you shortly that allows you to access the newsgroups as well as the archives of the mailing lists. Please disable SPAM filters or e-mail verification scripts!
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| − | '''Q. Is the username and password combination that I use to access the archives and newsgroups the same as the one that is used to for my mailing list subscription?
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| − | A. No. You can get a mailing list subscription by selecting the appropriate mailing list on this page.
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| − | [http://www.eclipse.org/mail/index.html]
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| − | '''Q. How do I unsubscribe from a mailing list or change my mailing list options?'''
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| − | Select the link that refers to the list you have subscribed to on the [http://www.eclipse.org/mail/index.html eclipse mailing lists] page.
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| − | To change your subscription options such as (set options like digest and delivery modes, get a reminder of your password, or unsubscribe from eclipse-dev), enter your subscription email address in the Edit options box and press Edit Options to submit.
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| − | On this page, enter your password in the second column to visit a list of links to option pages for all your subscriptions and select "List my other subscriptions" Unsubscribing from eclipse-dev
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| − | Your other eclipse.org subscriptions
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| − | To unsubscribe, enter your password and hit the button. (If you've lost your password, see just below to have it emailed to you.) Password: Enter your password to visit a list of links to option pages for all your subscriptions. Password: You should find a list of all your subscriptions. Select each one to unsubscribe.
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| − | '''Q. Do I have to unsubscribe to the mailing list if my email address changes?'''
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| − | A. Yes.
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| − | == Reporting bugs ==
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| − | '''Q. Is the username and password that I use to access Bugzilla the same one used to access the mailing lists?'''
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| − | No. You can request a Bugzilla account by completing [https://bugs.eclipse.org/bugs/createaccount.cgi this form] with email address and name.
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| − | '''
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| − | Q. Help! I've forgotten my Bugzilla password.'''
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| − | A. Enter your email address in the text box at the bottom of the [https://bugs.eclipse.org/bugs/query.cgi?GoAheadAndLogIn=1 Bugzilla login page] and your password will be sent to you.
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| − | '''Q. How do I change the email address that I use to login to Bugzilla?'''
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| − | A. Login to Bugzilla and enter your email address in the New email address text box on the [https://bugs.eclipse.org/bugs/userprefs.cgi Bugzilla preferences page] and press Submit Changes.
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| − | == Help Using Eclipse ==
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| − | Q. I need help using Eclipse - where should I send my question?'''
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| − | A. The [http://www.eclipse.org/newsgroups/index.html newsgroups] are the best place to post a question about using Eclipse. Please don't send questions regarding using Eclipse to the mailing lists. They are for development discussions only.
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| − | Q. Can you send me a list of books about Eclipse?
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| − | A. A list of Eclipse books is available on the community page under the [http://www.eclipse.org/community/index.html Sources of Eclipse information] heading.
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| − | '''Q. Is there an Eclipse FAQ?'''
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| − | The Eclipse FAQ is available online, but it's out of date.
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| − | == Downloads and Mirrors ==
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| − | '''Q. How do I become an Eclipse mirror?'''
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| − | A. Please follow [http://www.eclipse.org/downloads/mir_request.php these instructions].
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| − | '''Q. Help! I can't seem to download - my download stops at 99% and never completes.'''
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| − | A. Disable real time virus scanning while you download.
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| − | '''Q. I've downloaded Eclipse several times and it seems to be corrupt. Is the archive valid?'''
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| − | A. Yes, the archive is valid. Please remove all temporary files that were created during the download and try again.
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| − | '''Q. I can't seem to download Eclipse from a mirror X. Is there a problem with this mirror?'''
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| − | A. We only administer eclipse.org servers. If you have a specific problem with another mirror, please contact the webmaster of that mirror.
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| − | == Creating new projects ==
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| − | '''Q. I want to create a new project. What do I do?'''
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| − | A. Please view this page: [http://www.eclipse.org/provisioning/main.html http://www.eclipse.org/provisioning/main.html]
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| − | == CVS and Eclipse Source Code ==
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| − | '''Q. I'm running an Eclipse code camp. How do I configure the cvs server so my participants can read and write to the test repository using both extssh and pserver?
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| − | '''
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| − | A. Please refer to the document [http://www.eclipse.org/webmaster/codecampcvs.html CVS server configuration for Eclipse code camps].
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| − | '''Q. Where can I download the Eclipse source code?'''
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| − | A. Use a CVS client, such as Eclipse, and connect to our [http://dev.eclipse.org/viewcvs/ CVS repositories].
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| − | == Committers ==
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| − | '''Q. I need access to Plugin XYZ. Can I have it?'''
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| − | A. Before granting access, I need PMC and/or Project Lead approval, as well as a list of projects you need access to. I don't know that XYZ plugin requires access to org.eclipse.zzc and org.eclipse.yyz, so be as explicit as you can.
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| − | '''Q. I need to change a web page. Can I?'''
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| − | A. If the page is a project page to which you are a committer, I can grant you access to the website if the PMC/Project Lead agrees.
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| − | '''Q. I need to add/remove.change a version/milestone/component in Bugzilla. How do we do this?'''
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| − | A. An e-mail explaining the change, cc'd to the PMC/Project Lead or some other Veteran is all it takes.
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| − | == Eclipse.org infrastructure ==
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| − | '''Q. What software does eclipse.org use on its servers?'''
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| − | A. Linux, and an assortment of Open Source Goodies.
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| − | == Contacting the WebMaster ==
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| − | '''Q. How can I get the quickest response from the WebMaster?'''
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| − | A. When contacting the WebMaster, please include a detailed message, with as much technical information as possible:
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| − | - for broken links include the URL of the page that contains a bad link.
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| − | - for problems downloading files: indicate which file, in which project, and the name of the mirror
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| − | - for information on Eclipse builds, troubleshooting, How-Tos, and plugins, check our Newsgroups and subscribe to the mailing lists
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| − | '''Q. How do I contact the WebMaster?'''
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| − | A. Just e-mail webmaster@eclipse.org. I'll try my best to respond as quickly as I can. Check my [[WebMaster status]].
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