Difference between revisions of "Webmaster FAQ"
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== Contacting the WebMaster ==
== Contacting the WebMaster ==
Revision as of 10:25, 23 December 2005
Something bothering you about the eclipse.org infrastructure? Something not running right? Please read these FAQ's before contacting email@example.com.
Getting the news, reading the mail
Q. Where do I request a username and password to read the newsgroups and mailing list archives?
A. Complete this form and a username and password will be emailed to you shortly that allows you to access the newsgroups as well as the archives of the mailing lists. Please disable SPAM filters or e-mail verification scripts!
Q. Is the username and password combination that I use to access the archives and newsgroups the same as the one that is used to for my mailing list subscription?
A. No. You can get a mailing list subscription by selecting the appropriate mailing list on this page.
Q. How do I unsubscribe from a mailing list or change my mailing list options?
Select the link that refers to the list you have subscribed to on the eclipse mailing lists page.
To change your subscription options such as (set options like digest and delivery modes, get a reminder of your password, or unsubscribe from eclipse-dev), enter your subscription email address in the Edit options box and press Edit Options to submit.
On this page, enter your password in the second column to visit a list of links to option pages for all your subscriptions and select "List my other subscriptions" Unsubscribing from eclipse-dev
Your other eclipse.org subscriptions
To unsubscribe, enter your password and hit the button. (If you've lost your password, see just below to have it emailed to you.) Password: Enter your password to visit a list of links to option pages for all your subscriptions. Password: You should find a list of all your subscriptions. Select each one to unsubscribe.
Q. Do I have to unsubscribe to the mailing list if my email address changes?
Q. I sent an e-mail to the list, but it got rejected. What gives?
A. You must subscribe to the list before sending e-mail to it. You must also use the same e-mail address in your mail client, otherwise our list software won't recognize you. Please note that lists ending in -dev, such as eclipse-dev, are intended for Eclipse developers working on a specific project, and should not be used for general information.
Q. I sent an e-mail to the list, but it's not appearing in the archives. Why?
A. The list and group archives are generated hourly, so just wait a bit. If the server load is too high when the archiving process starts, it will abort and wait another hour.
Q. Is the username and password that I use to access Bugzilla the same one used to access the mailing lists?
No. You can request a Bugzilla account by completing this form with email address and name.
Q. Help! I've forgotten my Bugzilla password.
A. Enter your email address in the text box at the bottom of the Bugzilla login page and your password will be sent to you.
Q. How do I change the email address that I use to login to Bugzilla?
A. Login to Bugzilla and enter your email address in the New email address text box on the Bugzilla preferences page and press Submit Changes.
Help Using Eclipse
Q. I need help using Eclipse - where should I send my question?
A. The newsgroups are the best place to post a question about using Eclipse. Please don't send questions regarding using Eclipse to the mailing lists. They are for development discussions only.
Q. Can you send me a list of books about Eclipse?
A. A list of Eclipse books is available on the community page under the Sources of Eclipse information heading.
Q. Is there an Eclipse FAQ?
The Eclipse FAQ is available online, but it's out of date.
Downloads and Mirrors
Q. How do I become an Eclipse mirror?
A. Please follow these instructions.
Q. Help! I can't seem to download - my download stops at 99% and never completes.
A. Disable real time virus scanning while you download.
Q. I've downloaded Eclipse several times and it seems to be corrupt. Is the archive valid?
A. Yes, the archive is valid. Please remove all temporary files that were created during the download and try again.
Q. I can't seem to download Eclipse from a mirror X. Is there a problem with this mirror?
A. We only administer eclipse.org servers. If you have a specific problem with another mirror, please contact the webmaster of that mirror.
Creating new projects
Q. I want to create a new project. What do I do?
A. Please view this page: http://www.eclipse.org/provisioning/main.html
CVS and Eclipse Source Code
Q. I'm running an Eclipse code camp. How do I configure the cvs server so my participants can read and write to the test repository using both extssh and pserver?
A. Please refer to the document CVS server configuration for Eclipse code camps.
Q. Where can I download the Eclipse source code?
A. Use a CVS client, such as Eclipse, and connect to our CVS repositories.
Q. I need access to Plugin XYZ. Can I have it?
A. Before granting access, I need PMC and/or Project Lead approval, as well as a list of projects you need access to. I don't know that XYZ plugin requires access to org.eclipse.zzc and org.eclipse.yyz, so be as explicit as you can.
Q. I need to change a web page. Can I?
A. If the page is a project page to which you are a committer, I can grant you access to the website if the PMC/Project Lead agrees.
Q. I need to add/remove.change a version/milestone/component in Bugzilla. How do we do this?
A. An e-mail explaining the change, cc'd to the PMC/Project Lead or some other Veteran is all it takes.
Q. I asked the webmaster to do something. When will it get done?
A. Here's how we (webmasters) handle our workload, in order of priority.
- Infrastructure issues causing outage or performance loss of any kind, or that can potentially cause outage or performance loss (kernel updates, security advisories, monitoring, enforcing proper usage of resources, etc).
- Issues blocking committers from working: password resets, permissions, locked accounts, firewall issues, slow performance, etc.
- Other committer/project issues: new CVS or bugzilla components, new project provisioning, new lists or groups for projects, new account provisioning, helping committers get up and going, project reorganizations, etc.
- General community requests that don't involve infrastructure change, forwarding e-mail, fixing broken links, etc.
- Our MBO's, as defined by Mike
- Enhancement requests and infrastructure changes not covered by the above, and for which enough community support warrants its execution: anything in bugzilla, ordered by priority, enhancements last. Anything in this pile can be brought up higher (or lower) by Committer/community support, or PMCs.
- We encourage folks to use Bugzilla for any request that is 4. or higher numerically. Anything 3. or lower numerically can come to our inbox or Bugzilla, because we handle them as fast as we can anyways.
- When a work request is sent to our inbox (which is 4. or higher numerically), we move it to a Bugzilla bug so we can track the work that needs to be done, and so that it can be open.
- Folks who use Bugzilla and who want to know *when* a priority 4. or higher numerically will be done should ask for a guesstimated timeframe.
- Folks who are not happy with where their priority 4. (or higher numerically) requests are in the queue can gather PMC support and/or committer support to increase the priority.
- Folks should understand that if a priority 6 is bumped up to priority 3, it will have an impact on everything else in 3., 4., 5. and 6. Likewise, if everyone wants everything at priority 3., it all looks the same to us.
Q. What software does eclipse.org use on its servers?
A. Linux, and an assortment of Open Source Goodies.
Q. You're running Something-1.0.2. Why don't you use SomeOtherThing-3.4.5 instead? It's way cooler.
A. There are many reasons we use the software we do. Here's a short list:
- Because we've been using it for years, and switching to something new may require more effort than what it's worth.
- It's proven its stability in mission-critical environments, under heavy load.
- It's well-understood and easy to maintain.
- It is known to perform well under load.
- It's part of our core OS. It's much easier to upgrade and maintain software that's bundled with the OS.
- Works well in a clustered environment, making it stable, scalable and redundant.
- Because. Just because.
There are many reasons we don't run some software. Here's a short list:
- It's not part of the above list of reasons.
- Because the projects hosted at eclipse.org haven't asked, or don't feel the need for it.
- Because it's not entreprise-level. We install the least amount of hacked and compiled software.
- Because it's too hard to maintain. Sure, installing it is easy, but can it stay up 24/7/365 under heavy load?
- Because it doesn't run in a load-balanced environment. We don't set up services on one server, that doesn't scale.
- Because it's a security risk, and Webmasters don't like getting up at 3:00am to fix problems.
- Because we haven't had time to look into it yet.
- Because. Just because.
Contacting the WebMaster
Q. How can I get the quickest response from the WebMaster?
A. When contacting the WebMaster, please include a detailed message, with as much technical information as possible:
- for broken links include the URL of the page that contains a bad link. - for problems downloading files: indicate which file and the name of the mirror - for information on Eclipse builds, troubleshooting, How-Tos, and plugins, check our Newsgroups and subscribe to the mailing lists
Q. How do I contact the WebMaster?
A. Just e-mail firstname.lastname@example.org. I'll try my best to respond as quickly as I can. Check my status.