Notice: this Wiki will be going read only early in 2024 and edits will no longer be possible. Please see: https://gitlab.eclipse.org/eclipsefdn/helpdesk/-/wikis/Wiki-shutdown-plan for the plan.
Difference between revisions of "Support Policy"
(New page: The IT Supoort Policy for [http://eclipse.org/membership/become_a_member/membershipTypes.php#strategic Strategic Members] enables specific contacts from Eclipse Foundation Strategic Member...) |
|||
| Line 1: | Line 1: | ||
| − | The IT Supoort Policy for [http://eclipse.org/membership/become_a_member/membershipTypes.php#strategic Strategic Members] enables specific contacts from Eclipse Foundation Strategic Member companies to contact the webmaster for important issue resolution outside of webmaster hours. | + | The IT Supoort Policy for [http://eclipse.org/membership/become_a_member/membershipTypes.php#strategic Entreprise/Strategic Members] enables specific contacts from Eclipse Foundation Entreprise and Strategic Member companies to contact the webmaster for important issue resolution outside of webmaster hours. |
Please see the [[IT SLA]] document for more information on webmaster support, hours, services covered and available communication channels. | Please see the [[IT SLA]] document for more information on webmaster support, hours, services covered and available communication channels. | ||
| − | If your parent company is a Strategic Member of the Eclipse Foundation please talk to your Company Representative, or the Eclipse Webmaster, for information regarding the Support Policy. | + | If your parent company is a Strategic or Entreprise Member of the Eclipse Foundation please talk to your Company Representative, or the Eclipse Webmaster, for information regarding the Support Policy. |
Revision as of 16:42, 11 June 2012
The IT Supoort Policy for Entreprise/Strategic Members enables specific contacts from Eclipse Foundation Entreprise and Strategic Member companies to contact the webmaster for important issue resolution outside of webmaster hours.
Please see the IT SLA document for more information on webmaster support, hours, services covered and available communication channels.
If your parent company is a Strategic or Entreprise Member of the Eclipse Foundation please talk to your Company Representative, or the Eclipse Webmaster, for information regarding the Support Policy.