Difference between revisions of "SWTBot/Support"

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{{SWTBot}}
 
{{SWTBot}}
= SWTBot Support =
 
  
Ensure that the question you are asking has:
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= SWTBot Community Support =
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== How to ask a good question ==
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To increase chances of getting quickly efficient answers to you question, ensure that the question you are asking has:
 
* '''Adequate context for others reading your question.''' ''Why you're trying to do something. What you're doing in order to achieve.''
 
* '''Adequate context for others reading your question.''' ''Why you're trying to do something. What you're doing in order to achieve.''
 
* '''Adequate information of what you've tried out so far.''' ''I've tried to do foo, then tried bar, but that did not work either, so I'm asking for support here''. See [http://www.catb.org/~esr/faqs/smart-questions.html Asking Questions The Smart Way]
 
* '''Adequate information of what you've tried out so far.''' ''I've tried to do foo, then tried bar, but that did not work either, so I'm asking for support here''. See [http://www.catb.org/~esr/faqs/smart-questions.html Asking Questions The Smart Way]
 
* Version numbers of Eclipse, available in "Help>About"
 
* Version numbers of Eclipse, available in "Help>About"
 
* Version number of SWTBot, available in "Help>About>Plug-in Details"
 
* Version number of SWTBot, available in "Help>About>Plug-in Details"
* Once you have all the information, subscribe to the [[#SWTBot_Newsgroup | SWTBot_Newsgroup]] and ask your questions
 
  
= SWTBot Newsgroup =
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== SWTBot Users Newsgroup & Forum ==
  
* Newsgroup access:
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User community support is available in 2 ways, which mirrors one and other:
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* Eclipse forum http://www.eclipse.org/forums/index.php/f/74/
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* Or, newsgroup access:
 
** '''server:''' news.eclipse.org
 
** '''server:''' news.eclipse.org
 
** '''group:''' eclipse.swtbot
 
** '''group:''' eclipse.swtbot
 
** in order to access the Eclipse newsgroups, you need to request a password on the [http://www.eclipse.org/newsgroups/register.php Eclipse newsgroups registration] site.
 
** in order to access the Eclipse newsgroups, you need to request a password on the [http://www.eclipse.org/newsgroups/register.php Eclipse newsgroups registration] site.
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** SWTBot newsgroups are available at news://news.eclipse.org/eclipse.swtbot. See [[Webmaster_FAQ#Getting_the_news.2C_reading_the_mail | How do I read the newsgroups?]] for information on how you subscribe to and post to the newsgroups.
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== SWTBot Developer mailing-list ==
  
SWTBot newsgroups are available at news://news.eclipse.org/eclipse.swtbot. See [[Webmaster_FAQ#Getting_the_news.2C_reading_the_mail | How do I read the newsgroups?]] for information on how you subscribe to and post to the newsgroups.
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SWTBot contributors should also follow the [[https://dev.eclipse.org/mailman/listinfo/swtbot-dev swtbot-dev mailing-list ]], where they can ask questions about the development of SWTBot, discuss some architectural issues, announce upcoming huge features...
  
 
= Professional Support =
 
= Professional Support =
  
If you need professional support for SWTBot you could [mailto:commercial@obeo.fr?subject=SWTBot-Maintenance contact Obeo].
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Several companies and individuals can provide professional support for SWTBot (to fix a bug that is important to you, or to implement a new feature in SWTBot). If you're looking for someone to help you, it's better to ask on the developer mailing-list and/or user forum.
  
 
[[Category:SWTBot]]
 
[[Category:SWTBot]]

Latest revision as of 06:51, 6 February 2014


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Contents

[edit] SWTBot Community Support

[edit] How to ask a good question

To increase chances of getting quickly efficient answers to you question, ensure that the question you are asking has:

  • Adequate context for others reading your question. Why you're trying to do something. What you're doing in order to achieve.
  • Adequate information of what you've tried out so far. I've tried to do foo, then tried bar, but that did not work either, so I'm asking for support here. See Asking Questions The Smart Way
  • Version numbers of Eclipse, available in "Help>About"
  • Version number of SWTBot, available in "Help>About>Plug-in Details"

[edit] SWTBot Users Newsgroup & Forum

User community support is available in 2 ways, which mirrors one and other:

[edit] SWTBot Developer mailing-list

SWTBot contributors should also follow the [swtbot-dev mailing-list ], where they can ask questions about the development of SWTBot, discuss some architectural issues, announce upcoming huge features...

[edit] Professional Support

Several companies and individuals can provide professional support for SWTBot (to fix a bug that is important to you, or to implement a new feature in SWTBot). If you're looking for someone to help you, it's better to ask on the developer mailing-list and/or user forum.