Support without software change
How to ensure that a bug can be fixed.
Support subscription for the tools they use? => ensure quick fix
- Users that want professional support subscribe to a professional services offer provided by a Branded Polarsys Provider.
- Branded Polarsys Providers must offer added value in addition to raw Polarsys added Value. This added value could be providing validated binaries that are not provided.
Support contracts should include best practices:
- All patches should be given back to the Polarsys LTS branch
- Or there should be a good technical or confidentiality reason explained.
Support Contracts are accessible only to Polarsys members.
Configuration Management is a transverse issue to Bug Fix and Feature Requests
Two many versions tends towards a custom development model and lowers economy