Difference between revisions of "Equinox/p2/Reporting Problems"

Revision as of 22:45, 30 April 2009

Reporting network connection issues

Connectivity issues are some of the trickiest to report and to track down for us as they often involve some particular network settings that only you have access to. To help us figure out what is going on the following information is necessary:

• Version of Eclipse (build ID available in Help>About)
• OS
• The URL/URI of the repository you are connecting to and the type of operation you are trying to do (install / uninstall / rollback / update). If you are using the p2 UI, you can copy the repository location from most views.
• JVM version
• Proxy setup from Eclipse
• Proxy setup from the OS
• Information from the Eclipse Error Log

If this information isn't enough for us to diagnose the problem, you will likely be requested to run eclipse in console mode and with special options to get some debug info from the underlying http client. Here are a few vm arguments to add to your eclipse.ini. Make sure to add those *after* the -vmargs argument in the file

 -Dorg.apache.commons.logging.Log=org.apache.commons.logging.impl.SimpleLog
 -Dorg.apache.commons.logging.simplelog.showdatetime=true
 -Dorg.apache.commons.logging.simplelog.log.httpclient.wire.header=debug
 -Dorg.apache.commons.logging.simplelog.log.org.apache.commons.httpclient=debug
 -Dorg.apache.commons.logging.simplelog.log.httpclient.wire=debug

Plug-in installed through the dropins does not install

If a plug-in or a feature that you are installing through the dropins does not install, first here are a few things to check.

• Try to install the software using the p2 UI (Help > Install New Software ...). Failing to install here will provide you with an explanation and you should be able to figure it out
• If the previous install succeeded, verify that the location you are putting the plug-ins in is supported.

When you open a bug, please provide the following information

• • Attach the content of the most recent version of the profile file contained in <eclipseInstall>/p2/org.elipse.equinox.p2.engine/profileRegistry/<profileID>.profile
  • Provide a link where we can get the plug-ins you are trying to install. If they are commercial plug-ins and features, the Manifest.MF and feature.xml would be good enough.

Computing the explanation for the inability to install software is too slow

Computing the explanation as to why the software is not installable is an NP hard problem and we are always on the look for test data. If you have a large setup and the software is failing to install, please open a bug with the following details:

• OS
• JVM version
• Attach the content of the most recent version of the profile file contained in <eclipseInstall>/p2/org.elipse.equinox.p2.engine/profileRegistry/<profileID>.profile
• Indicate the operation you were trying to perform (install / uninstall / update / rollback) and which sites you were connecting to.